1. Is there GST?
All our prices are inclusive of applicable Goods and Service Tax.
2. I haven’t received my order confirmation email.
Your order confirmation e-mail is sent to the e-mail address linked to your Vegnegiefresh Account immediately upon placing your order. If you do not receive it, please check the junk or spam folder in your email client. If you still cannot locate the confirmation, you may log into your Vegnegiefresh Account and select 'My Account-MY order' to view all of your orders. If the order you placed does not appear, the order was not successfully confirmed. You may also write to us at talktous@Vegnegiefresh .com or call us at 0831-3555288 if you’re experiencing any difficulties in placing and / or confirming your order.
3.Am I entitled to Free Delivery while promotional offers are running?
Delivery charges are extra (unless specified otherwise). Offers mentioned will be at a product level only.
4.Will I be able to order more than one of the same item?
Yes, you will be able to order more than one of the same item. Simply change the numerical value in your shopping cart to your desired quantity.
5.How can I cancel my order?
In case you would like to rethink your purchase, you can cancel your order at any point until it is out for delivery and your money will be refunded to your original source of payment. It will be initiated instantly at the time of cancellation and credited to your payment source in a maximum of 5-7 business days. Please note that once your order is out for delivery, it cannot be cancelled or refunded irrespective of the mode of payment.
6.Why are the items in my shopping cart no longer available?
Items will continue to appear in your cart until you’ve removed them or checked out. Make sure you are logged in to your Vegnegie fresh Account. Your name will appear on the upper right side of the screen. If you are not logged in, do so by clicking the 'SIGN IN' button. If you are logged into your account and if you have not checked out or removed the items from your bag, the items may have been sold out.
7.Is shopping at www.Vegnegiefresh.com secure?
Yes, we have received the Global SSL certification that ensures all the payments made to www.Vegnegiefresh.com are secure.
8.Do I need to register or create an account before making a purchase?
Yes, it’s mandatory. You need to create an Account to make a purchase.
9.Meat products can only be returned if:
1. It’s delivered after the expiry date.
2. The package has been altered or damaged during transit.
3. The item delivered is not what you had placed an order for.
If you are unhappy with your order, please raise your concern by reaching out to us at the time of delivery on 0831-3555288
10.How do I place my order?
You can place an order from our Website or on our Toll Free Number: 0831-3555288
11.How long does it take to deliver my order?
Express Delivery orders will be delivered within 120 minutes and Scheduled Delivery orders will be delivered according to the time slot selected by you. Please note some localities might not be eligible for Express Delivery.
12.Can I pre-book an order?
Yes! You can pre-book and schedule delivery for the next day.
13.How can I track my order?
You can track your order through the order tracking link attached to your order.
14.Can I ship to multiple addresses at the same time?
Unfortunately, we are unable to ship to multiple addresses at this time. We recommend placing separate orders for each address.
15.I can’t wait to get started with my Vegnegie fresh account.
Your e-mail address, Facebook or Google account is all that you require to sign-up and login.
16.I think I may have forgotten my password.
Go to the Password Reminder page and enter the e-mail address used to create your account.
17.think I may have forgotten which e-mail address I used!
If you can’t remember your e-mail address, then you will need to create a new Vegnegiefresh Account.
18. I would like to see my previous orders.
You can find your previous order information by logging into your Vegnegie fresh Account. Choose ’My order’ for a list of all successful orders placed under your account. For any order related questions, you can contact customer care at talktous@Vegnegiefresh .com or call us at 0831-3555288
19.modes of payment do you accept?
We accept online payments through all major credit & debit cards, NEFT, ITZ cash card, Pay TM Wallet, cash on delivery and card payment on delivery is also possible. The payment has to be made in India Rupees, as per the final invoice.
20.What happens in case of a payment failure?
In case of any payment failures and charges incurred refund will be routed through the vendor’s payment gateway. Refund is back to source only and subject to third party vendor’s policy. Payment to other than customer account/third party payment is not permitted under Prevention of Money Laundering Act
Note: What if I pay via Cash on Delivery and seek refund due to cancellation?
In the wake of the ongoing pandemic, we have temporarily stopped accepting cash on delivery (COD) payments as a safety precaution.
21.What if I pay via Cash on Delivery and seek refund due to cancellation?
Send us your bank account details for NEFT. The bank account details should match with your Vegnegie fresh account. If not, then a declaration is needed from your side stating the same.
22.I have a quality concern. What do I do?
From processing to delivery, we take stringent care at every step of the way to make sure that there are no quality concerns whatsoever. However, if you still feel that there’s a lapse in quality from our end, you can contact us at talktous@Vegnegiefresh.com or 0831-3555288. We’re available 7 days a week, Monday to Sunday from 7:00 AM to 9:00 PM.
23.Why there is a difference between my bill amount and what was shown on the website / app?
The prices mentioned on the site and app is for reference only. The final bill amount is based on the actual weight of the packed product. To ensure that you get the best quality product, we don’t mess with the size of the meat or fish. You pay for only what you get.
24.What is the difference between gross weight and net weight?
Gross weight is the amount of product used to get the final output.
For e.g. it takes 800gm of raw White Pomfret to get 500gm of it after processing. The rest is lost in wastage. We don’t charge you for the wastage incurred.
25.Why is there a difference between the price of local vendors and Vegnegie fresh ?
Vegnegie fresh meats are the freshest, most hygienic and tender option available in market. The meat available at other avenues doesn’t qualify even the bare minimum hygiene and safety standards due to how it is sourced, handled, processed and packed. Our meats are selected with utmost care by a team of highly qualified experts. Plus, we don’t charge you for any surrogate wastage. You enjoy a far better value for money at Vegnegie fresh than anywhere else.
26.Do you charge for the delivery?
A flat delivery charge of Rs.39 (including GST) is applicable on all deliveries
.
27.I am unable to log in to my account.
Try the 'Forgot Password' option. If you’re still not able to log in, please write to us at talktous@Vegnegiefresh .com along with your registered email address. You can also call us with your registered mobile number at 0831-3555288.
28.How do I reset my password?
First you have to login into vegnegirfresh Account Click on right side top corner and go to 'My Account'and click on 'change Password' enter your 'New Password'and Conform Password . In case you’re still facing problems, contact us via email at talktous@Vegnegiefresh.com or call us at 0831-3555288.
29.How do I change my address?
Go to your Account panel and click on 'Account Info' just edit your address. Your default address will be updated automatically.
30.Can I order for a delivery to a different address?
Yes, you can add a new address in your Account panel. You can add and save as many addresses as you want to.
31.My mobile app is very slow or hanging.
Close all your open apps and restart your app again. If you’re still facing issues with your app, check your network for any connectivity issues. If the problem still persists, contact us via email at talktous@Vegnegiefresh.com or call us at 0831-3555288.
32.I am unable to locate myself on the mobile app.
Close all your open apps and restart your app again. If you’re still facing issues with your app, check your network for any connectivity issues. If the problem still persists, contact us via email at talktous@Vegnegiefresh.com or call us at 0831-3555288.
33.Transaction money was deducted, but I did not get an order confirmation?
This generally happens due to an issue from your bank side, where the funds are held up. Typically, you should get an automatic refund within 72 hours. However, if you still want to clarify, please contact our team via email at talktous@Vegnegiefresh.com or call us at 0831-3555288.
34.Can I pick up my order from your nearest outlet?
We currently have two outlets - one each in Belgaum-Goavesh - and are actively working at increasing the number. You can pick up our products from these outlets, depending on the stock availability there. You can use our website or mobile app to place any specific order, and have us deliver it to your doorstep in 120 minutes or less.
35.I have not yet received my refund for online payment.
Once the refund process has been initiated, the amount will be returned to your bank account within 7 business days. If you haven’t received your refund within 7 business days, please reach out to us at talktous@Vegnegiefresh.com or call us at 0831-3555288.
36.I have not received my order. Who do I contact?
Go to My Order under your Account and check the status of your order. If you still have any queries, then please contact us at talktous@Vegnegiefresh.com or call us at 0831-3555288.
37.I received an incomplete order.
We apologize for the inconvenience caused. Please contact our team at 0831-3555288. We’ll address your issue immediately.
38.I want to place a bulk order?
Yes, we do take bulk orders. Send us a mail to talktous@Vegnegiefresh.com and please specify the product(s), quantity, date and time that you require the order.
39.How does the referral system work?
Share your referral code with your friends. When your friend completes their first order, we’ll send you a discount coupon code which will be valid for the next 15 days.
40.Can I apply multiple coupons on a single order?
No, you cannot club different coupons on a single order. Only one offer is applicable for a single order.
41.I want to unsubscribe from Vegnegiefresh promotional emails and SMS?
Use the unsubscribe button at the footer of your email or send us an email at talktous@Vegnegiefresh.com. You’ll be missed. If you have a change of heart, our doors are always open.
42.Are your meats processed using any antibiotics and growth promoting hormones?
Nope. The only thing we add to our meats is oodles of love and care.
43.Is the seafood fresh? How can I be sure?
Fish that smells is definitely not fresh. It’s ironic, but fresh fish doesn’t smell fishy. When you smell fish you should remember water flowing freely in the nature. You’ll be able to see it in the fish’s eyes. Vegnegie fresh seafood is always fresh. Once you’ve experienced it, we’re sure you’ll be hooked.
44.Am I being charged for the wastage too?
If you go to the butcher shop and choose a cut of meat or fish, it’ll be weighed first and the butcher will claim his pound of flesh. And then if you want it scaled or cleaned, the butcher will do that for you, but unfortunately you’ve already paid for that wastage.
The Vegnegie fresh Way is to clean the meat or slice it beforehand by our champion team. You get a product that you don’t see being torn up in front of your eyes after you’ve paid for it.
So, to answer your question, no, you’re not being charged for the wastage.
45.Do you process Pork and Beef?
Nope. No pork and beef whatsoever.
46.How does Vegnegie fresh maintain the meat’s freshness?
From procurement to delivery, we have a stringent and robust cold chain in place, which holds our products between 1?-4? Celsius. This ensures that the meat is always fresh till it reaches you.
47.How do I find out the nutritional information about the product?
Fresh meat has standard nutritional information that doesn’t vary much. We have it listed on our website for certain products. If you need exact details about the product, you can write to us at talktous@Vegnegiefresh.com.
48.Is it safe to freeze the meat, and then thaw it and consume?
Safe? Yes. As long as you cook it right after thawing. However, we won’t advice you to freeze it.
At Vegnegie fresh , we take great measures to make sure that the meat you get is always fresh, never frozen. You see, fresh meat loses its tenderness and juiciness when it’s frozen. That’s why we advise you against freezing meat.
49.What is used for casing the cold cuts?
We use synthetic casings for our cold cuts to retain their freshness and juicy texture.
50.Can I get custom cuts?
No.
Let us know what your requirement is. Our catalogue is quite exhaustive. Maybe we have missed something out.
51.Where and how long can I store the meat?
Refer to the expiry date and store the meat in the refrigerator between 0?-4? C.
52..How long do you store the meat for?
Refer to the expiry date for more information.
